japanese
yamamoto-ms co., ltd.
PRIVACY POLICY

At Yamamoto-MS Co., Ltd., the privacy of our customers whom we do business with is very important to us, and we are committed to safeguarding it. This privacy Policy explains what we will do with your personal information which is collected from you for any goods, services and technical support that we offer.
We are required by EU GDPR to ensure that when processing any of your personal data that it is:
  • Used lawfully, fairly and in a transparent way.
  • Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
  • Relevant to the purposes we have told you about and limited only to those purposes.
  • Accurate and kept up to date.
  • Personal data must be kept confidential and secure and only processed by authorised personnel.
  • The transfer of personal data to a country or organisation outside the EEA should only take place if appropriate measures are in place to protect the security of that data.
  • The data subject must be permitted to exercise their rights in relation to their personal data.
Yamamoto-MS Co., Ltd. and all its employees must comply with these principles and rules at all times in their information-handling practices. We are committed to ensuring that these principles and rules are followed, as we take the security and protection of data very seriously.
You must inform us immediately if you become aware that any of these principles or rules have been breached or likely to be breached.
How do We Collect Your Personal Data?
We collect information about you when you register with us to indicate your marketing preferences at trade events or academic conference or place an order for our products or services as well as requesting technical support from us. We also collect information when you voluntarily complete customer surveys, provide feedback to us, sending your information to us via social media or by corresponding with us by phone, e-mail or otherwise through our third party, sales distributor, local agents and dealers.
What Personal Data do We Collect and Store about You?
We collect the following personal data from you at trade events, when you place and order for our products or services as well as requesting for technical support from us:
  • First name
  • Last name
  • Professional affiliation
  • Company name
  • Office address
  • Contact number
  • Email address
How Will We Use the Personal Data About You?
We collect information about you to process your order, manage your account, provide technical support and, if you agree, to email you about other products and services offered by our company which we think may be of interest to you. If you have consented to receive marketing, you may opt out at a later date by contacting us at Is this include the case when we are introduced to new customer by our clients or agents? or call us at +81-3-3350-2475.
You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of our Group of companies.
Where Will Your Personal Data be Processed, Stored and Transferred?
Personal data that we collect may be stored, processed in, and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this Privacy Policy.
In order to provide adequate protection for the transfer of your personal data, we have in place contractual arrangements (as appropriate) with our subsidiaries, affiliates and Business Partners in respect of such transfers. We will take all reasonable technical and organisational measures to safeguard personal data we transfer.
How do We Secure Your Personal Data?
The safety of your personal data is an important concern for us. We take appropriate steps, including technical, administrative, and physical security measures to protect the personal data provided to us against loss, misuse, and unauthorized access, disclosure, amendment, and deletion.
  • All information is kept electronically safe and is password protected;
  • Manual paperwork can only be accessed by authorized personnel;
  • Ensuring that we and our Business Partners have appropriate security safeguards to keep Personal Information secure; and
  • Having in place technical and organizational measures designed to ensure the ongoing integrity, availability and resilience of processing systems and services
How Will We Share the Personal Data About You?
We will only share your personal data with our subsidiaries and business partners who agree to protect your personal data and use it solely for the purposes specified by this Privacy Policy.
We may share your personal data with participants in our sales and marketing chain, including but not limited to retailers, resellers, distributors, integrators, order fulfillers and some sales agents and channel partners, for the limited purposes of selling, marketing or providing support for our products and services.
We may also disclose your personal data in connection with law enforcement, fraud prevention or other legal action; as required by law or regulation.
Except as described above, we will not disclose your personal data to third parties for their own marketing purposes without your consent.
What Legal Basis do We Have for Processing Your Personal Data?
Our legal basis for collecting and using your personal data as described in this Privacy Policy will depend on the personal data concerned and the specific context in which we collect it. In general, we collect and process your personal data on one or more of the following bases:
  • ? Your consent, for example where we have obtained your consent to process your personal data for marketing activities such as to receive newsletters and brochures of our products and services. You are free to withdraw your consent at any time by contacting or call us at +81-3-3350-2475. Where applicable, we may ask for your consent to processing at the point where you provide your personal data.
  • To comply with a contractual obligation (for example, using your shipment details to make delivery where you have bought a product from us, to provide you with technical support or using your personal details where you have asked us to do something before making a purchase, such as providing you with a quote). We will advise you upon collection whether the provision of your personal data is mandatory and of the possible consequences if you do not provide us with your information.
  • For compliance with Yamamoto-MS Co., Ltd.'s legal obligations where other laws require the processing of your personal data (for example, health and safety, taxation and anti-money laundering laws) or where we need your personal data to protect your vital interests or those of another person.
  • Yamamoto-MS Co., Ltd.'s (and its Business Partners') legitimate interests which include the provision of our relevant goods, services, technical support and/or the carrying out of marketing activities, provided always that our legitimate interests are not outweighed by any prejudice or harm your rights and freedoms.
If you have any questions or need more information concerning the legal basis on which we collect your personal data, please contact us at or call us at +81-3-3350-2475.
How long do We Keep Your Personal Data for?
We will retain your personal data for five years from the acquisition date of your personal data. Thereafter, this shall be extended automatically for successive periods of 5 years each unless you withdraw your consent by contacting us. We will retain and use information as necessary to comply with our legal obligations, defend our legal rights and resolve disputes.
What Are Your EU GDPR Rights?
Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:
  • Right to access: The right to request a copy of the personal data which we hold about you;
  • Right to rectification: The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • Right to be forgotten: The right to request your personal data is erased where it is no longer necessary to retain such data;
  • Right to withdraw consent: The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
  • Right to data portability: The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability, where applicable i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
  • Right to restrict data processing: The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • Right to object: The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority)
If you would like to exercise any of the above rights, please contact us at or call us at +81-3-3350-2475.

Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time by publishing a new version on our website or physical form as well as indicate the effective date which is included at the end of our Privacy Policy. You should check our website occasionally to ensure you understand any changes to our Privacy Policy. We may notify you of changes to this Privacy Policy by email or through postal mails.
How to Contact Us
To exercise all relevant rights, queries or complaints in relation to this Privacy Policy or any other data protection matter between you and us, please in the first instance contact our data protection representative on or via telephone at +81-3-3350-2475. You may also write to us at our address below:

YAMAMOTO-MS Co., Ltd.
Address: 5-28-1, Sendagaya, Shibuya-Ku, Tokyo 151-0051 Japan
FAX: +81-3-3350-0775

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the respective Supervisory Authority or data protection agencies within your country for further recourse.

Effective Date: September 12, 2018