We are required by EU GDPR to ensure that when processing any of your personal data that it is:
You must inform us immediately if you become aware that any of these principles or rules have been breached or likely to be breached.
|How do We Collect Your Personal Data?
We collect information about you when you register with us to indicate your marketing preferences at trade events or academic conference or place an order for our products or services as well as requesting technical support from us. We also collect information when you voluntarily complete customer surveys, provide feedback to us, sending your information to us via social media or by corresponding with us by phone, e-mail or otherwise through our third party, sales distributor, local agents and dealers.
|What Personal Data do We Collect and Store about You?
We collect the following personal data from you at trade events, when you place and order for our products or services as well as requesting for technical support from us:
|How Will We Use the Personal Data About You?
We collect information about you to process your order, manage your account, provide technical support and, if you agree, to email you about other products and services offered by our company which we think may be of interest to you. If you have consented to receive marketing, you may opt out at a later date by contacting us at Is this include the case when we are introduced to new customer by our clients or agents? or call us at +81-3-3350-2475.
You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of our Group of companies.
|Where Will Your Personal Data be Processed, Stored and Transferred?
In order to provide adequate protection for the transfer of your personal data, we have in place contractual arrangements (as appropriate) with our subsidiaries, affiliates and Business Partners in respect of such transfers. We will take all reasonable technical and organisational measures to safeguard personal data we transfer.
|How do We Secure Your Personal Data?
The safety of your personal data is an important concern for us. We take appropriate steps, including technical, administrative, and physical security measures to protect the personal data provided to us against loss, misuse, and unauthorized access, disclosure, amendment, and deletion.
|How Will We Share the Personal Data About You?
We may share your personal data with participants in our sales and marketing chain, including but not limited to retailers, resellers, distributors, integrators, order fulfillers and some sales agents and channel partners, for the limited purposes of selling, marketing or providing support for our products and services.
We may also disclose your personal data in connection with law enforcement, fraud prevention or other legal action; as required by law or regulation.
Except as described above, we will not disclose your personal data to third parties for their own marketing purposes without your consent.
|What Legal Basis do We Have for Processing Your Personal Data?
|How is cookie used on our website?
|How long do We Keep Your Personal Data for?
We will retain your personal data for five years from the acquisition date of your personal data. Thereafter, this shall be extended automatically for successive periods of 5 years each unless you withdraw your consent by contacting us. We will retain and use information as necessary to comply with our legal obligations, defend our legal rights and resolve disputes.
|What Are Your EU GDPR Rights?
Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
|How to Contact Us
YAMAMOTO-MS Co., Ltd.
Address: 5-28-1, Sendagaya, Shibuya-Ku, Tokyo 151-0051 Japan
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the respective Supervisory Authority or data protection agencies within your country for further recourse.
Effective Date: September 12, 2018